When you call or email for product support or to share a hunting story, these are the folks that answer. As we head into the season, know that our Montana-based crew is here to help.

When you reach out to onX for product support or to share a hunting story, these are the folks that answer. They’re the ones who, throughout the wild year of 2020 and into 2021, have juggled answering calls and emails while working from home, with dogs and kids in the background. The team members who walk you through your app questions when you call in, who spend the time digging into problems and concerns.

Our Customer Experience team is onX, and as we head into the season, know that our Montana-based crew is here to help.

In addition to all the product features and engineering wizardry that set onX Hunt apart from the competition, we have an exceptional group of people doing the work. With offices in Missoula and Bozeman, you can be assured that when you give us a call to ask a question about the Hunt App or tell us your ideas for how we could improve the product, you’ll be talking to real people who are passionate about the outdoors and care deeply about ensuring your needs are met.

Things are about to get busy for our Customer Experience team, so we caught up with some of the crew to learn about their interests, gather tips on how to get the most out of onX Hunt and hear some of their favorite hunting stories. These folks know onX Hunt better than anyone, and their commitment to world-class customer service is unrivaled.

Some of our team was too deep into their work of answering customer calls and emails to chat with us for this blog, but the folks who did represent the spirit and tenacity of the onX Customer Experience team.

Name, Title: Jared Peters, Customer Experience Technician – Offroad Subject Matter Expert

Hometown: Butte, Montana

If you’re not manning onX phones, what can we find you doing? Hunting, fishing, camping, and hiking.

What drew you to the onX Customer Experience team? I really enjoy the connections you make with customers. Most customers we speak with have similar values as me and I’ve met some really great people. Helping a customer learn how to use the app for upcoming hunting trips is really exciting and sometimes I find myself helping with their e-scouting and discussing potential hunting spots.

Favorite outdoor snack: Mountain House granola with milk and blueberries.

Name, Title: Sarah Allen, Customer Experience Technician

Hometown: Missoula, Montana — aka “Zootown”

If you’re not manning onX phones, what can we find you doing? Walking the dogs, fishing/floating, biking, hunting, or teaching Hunter Safety. Essentially anything outside.

What drew you to the onX Customer Experience team? I absolutely love being able to help customers get outside and feel comfortable knowing how to use the App.

Favorite outdoor snack: Pure Fruit bars.

Name, Title: Jen McCleerey, Customer Experience Technician

Hometown: Lolo, Montana

If you’re not manning onX phones, what can we find you doing? I love to spend time out in the sunshine! Hiking, camping, or hanging out by the river with my lab pup, Kimber. I also love a good book, TV series, or game of Scrabble on a rainy day.

What drew you to the onX Customer Experience team? Helping customers with passions similar to mine get outside and enjoy the outdoors is really rewarding. I also love the camaraderie of our Customer Experience team!

Favorite outdoor snack: So many options! I have a mega sweet tooth so cookies are a good snack when I need something quick and easy. PB&J sandwiches are also at the top!

Name, Title: Ryan Curtis, Customer Experience Analyst II

Hometown: Reston, Virginia

If you’re not manning onX phones, what can we find you doing? Running around outside with my dog, paddling my kayak, hiking, camping, or at the brewery.

What drew you to the onX Customer Experience team? Speaking with all the different types of customers using our apps in ways I wouldn’t expect. I’ve talked to metal detectors, hot air balloonists, geocachers, etc. I’ve learned about a lot of interesting outdoor activities.

Favorite outdoor snack: Homemade granola bars.

Name, Title: Blaise Suseland, Customer Experience Technician

Hometown: Cassopolis, Michigan

If you’re not manning onX phones, what can we find you doing? In the summer I love to hunt and golf, and in the winter I like to snowboard. I’d like to fish more, but I can’t afford another expensive hobby!

What drew you to the onX Customer Experience team? The ability to talk hunting with customers and coworkers!

Favorite outdoor snack: I’ve been made fun of for it before, but I put a cheese stick in a tortilla and add lunch meat and I’ll eat those like crazy while I’m out elk hunting.

Name, Title: Tito Laughlin, Customer Experience Agent

Hometown: Mount Jackson, Virginia

If you’re not manning onX phones, what can we find you doing? Fishing, hunting… really anything that takes me into the outdoors of Montana.

What drew you to the onX Customer Experience team? Hearing all of the great success stories from our users, and how onX was an integral part of their success in the field.

Favorite outdoor snack: Jerky and a crisp Gatorade. Always a must for any outdoor activity.

Name, Title: Craig Sandvig, Customer Experience Technician

Hometown: Helena, Montana

If you’re not manning onX phones, what can we find you doing? I love to fish and spend time in the mountains hiking.

What drew you to the onX Customer Experience team? Helping people that are passionate about the outdoors. It’s fun chatting with folks from across the country about what they like to do outside.

Favorite outdoor snack: Huckleberries.

Name, Title: Cody Strong, Customer Experience Technician 

Hometown: Billings, Montana

If you’re not manning onX phones, what can we find you doing? When I’m not assisting customers I am out hunting or fishing. Fly fishing is a huge passion of mine, so if there isn’t an open hunting season then I am out fly fishing whether it’s sunny, snowing, or raining.

What drew you to the onX Customer Experience team? One of the best parts of working at onX on the Customer Experience team is getting to hear directly from customers both about the product itself and how they are using it. There are so many cool uses for the App and some pretty amazing stories to go along with those uses.

Favorite outdoor snack: Homemade wild game jerky. I grew up on goose jerky so that is always a favorite if I had to pick an animal.

Name, Title: Torry Bishop, Customer Experience Technician

Hometown: Great Falls, Montana

If you’re not manning onX phones, what can we find you doing? When I’m not helping onX customers I’m typically hanging out with my young family, playing with the dogs, or at a backyard gathering with friends. If it’s football season you’ll find me yelling for the Green Bay Packers. Go Pack!

What drew you to the onX Customer Experience team? It’s great helping customers better understand their membership and help them work through any issues they may be having, whether it’s an issue with the App not working correctly or just helping them understand how a Layer or function works. It’s great getting them to that “Ah ha!” moment. It’s also super rewarding talking to customers who have such a love for the outdoors. Their stories about how onX helped them out of a jam when they were lost in the woods, how we helped them bag a trophy, or just hearing the general happiness of how we help them explore is always a welcome phone call or email to read.

Favorite outdoor snack: I remember hunting with my dad as a kid and we’d always toss some leftover Halloween candy in our packs. Because it’s Montana, most of the time they’d be frozen when it came time to eat them. So I’d have to say a frozen “100 Grand” snack bar might be my favorite snack not just because it’s an underrated candy bar but because of the memories it stirs up of those frozen mountainsides with my dad.

Name, Title: Wes Martin, GIS Analyst

Hometown: Ovando, Montana

If you’re not manning onX phones, what can we find you doing? When I am not assisting onX customers, you can find me outside, exploring the mountains with my wife Jamie and our two dogs, Henry and Ruger.

What drew you to the onX Customer Experience team? The most rewarding part of working on the CX team is being able to have first-hand experiences with our customers. Being able to understand the ways in which customers interact with our products and utilize the data we provide helps in understanding how we can continue to iterate on our product while providing quality customer experiences.

Favorite outdoor snack: Peanut butter and jelly sandwich.